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Frequently asked questions
Quick answers about ordering, delivery and returns. Can't find what you need? Call us on (08) 8360 1111.
Products & ordering
What products does Bianco Reinforcing offer?
We supply a wide range of steel reinforcement products, including reinforcing mesh, bars and related accessories for commercial, civil and residential construction projects. See our products.
How can I request a quote?
You can request a detailed quote by contacting our team on (08) 8360 1111, emailing Reoadmin@biancoreo.com.au, or sending your drawings through our quote form.
What is the process for ordering reinforcement products?
Once you receive a quote and approve it, you can place an order with our team. We'll process your order and schedule delivery or pickup based on your project's requirements.
Do you offer custom cutting and bending services?
Yes, we offer cut and bend services to meet your specific project requirements. Please provide your design specifications when requesting a quote.
Do you offer sustainability-focused products?
We are committed to sustainability and offer products that meet Australian environmental standards. Read about our sustainability work.
Delivery & collection
How long does it take to get my order?
Delivery times vary depending on the size of the order, product availability and your location. We aim for prompt dispatch and will give you estimated delivery timelines when we confirm your order. Next-day delivery is available on many orders, subject to conditions.
Where do you deliver, and what are the delivery charges?
We deliver throughout the Adelaide regions of South Australia. Delivery charges depend on the size of the order and the distance from our manufacturing site. Contact us for a tailored delivery estimate.
Can I collect my order from your facility?
Yes, you can arrange to collect your order from our Gepps Cross facility. Please confirm pickup arrangements when placing your order.
Returns & issues
What should I do if I receive damaged or incorrect products?
If you receive damaged or incorrect products, please contact our customer service team immediately on (08) 8360 1111.
What is your return policy?
We accept returns for unopened accessories and stock items only. Products must be in their original condition. Please contact us to start the return process for a credit or refund.
Is steel a recyclable material? How should I dispose of it?
Yes, steel is highly recyclable. It can be melted down and repurposed, which significantly reduces environmental impact and conserves resources. Please take unused steel to a local recycling facility, or contact a waste management service that handles recyclable materials.
About Bianco
How do I apply for a job at Bianco Reinforcing?
We're always looking for talented people to join our team. You can apply on our careers page. Please let us know which area you're interested in.
Is my personal information safe on your website?
Yes, we take privacy seriously. All personal information you provide is protected in line with our privacy policy, and we do not share your details with third parties without your consent.
How can I report misconduct anonymously?
Our confidential reporting form lets you report unethical behaviour or misconduct anonymously. All reports are handled confidentially.
How do I contact customer service?
You can reach our team on (08) 8360 1111 or email Reoadmin@biancoreo.com.au. We're available Monday to Friday, 7am to 5pm.
Got drawings? Get a quote.
Send your structural drawings to our estimating team, or give us a call to talk through your project.